Facilit8: Unparalleled Customer Service
Getting you — and keeping you — up and running.
Facilit8 is SharedVue’s customer service—and satisfaction—department.
Each team member is thoroughly trained and ready to offer whatever
a vendor-level company or partner may need, from initial implementation
through upgrades and beyond:
Supporting the Enterprise
- Content Development
- Communication Strategies
- Metrics & Reporting Customization
Supporting Partners
- Point of Contact for Partners
- Adoption & Implementation
- Technical Assistance
- Best Practices
The Facilit8 team will be as involved as necessary on an individual
partner basis, available whenever thorough, helpful guidance, advice
or technical support is needed.
When you implement SharedVue products, Facilit8 will assist your
company with organzation and management of your program. The Facilit8 team will be hands on:
- Developing Web content to generate leads on partner websites
- Creating automated marketing campaigns for partners
- Educating partners on how to be better marketers for your company
- Encouraging partners to participate, through helpful, easy-to-understand
instructions.
- Finding innovative ways to leverage SharedVue products so your
company — and channel — gets the most from its investment
However, Facilit8 can also take on a more minimal role, stepping
back and simply maintaining the platform while you develop marketing
and Web content for partners. Whatever the case, Facilit8's continued
support assures you that your channel is always receiving the freshest
content available in the most efficient and cost effective method
for your company.
Enterprise Support
We’ll begin by helping you determine your objectives and working
with you to develop execution strategies to effectively accomplish
your goals and measure success. In doing so, the Facilit8 program
helps with:
- Coordination with Existing Partner Programs
- Partner Recruitment & Management
- Reports and metrics for Program Monitoring
Channel Partner Support
The Facilit8 program recognizes the diversity of your channel and
we understand that your partners will need to adapt and utilize
your new Cloud Marketing strategy in various ways. For partners,
the Facilit8 program:
- Helps implement the SharedVue Platform
- Creates customized consoles for each partner
- Develops Partner-Specific Metrics and Lead Tracking Reports
- Maintains ongoing contact and support to constantly improve the
platform for partners
- Offers expertise in successfully marketing the vendor's products
- SEO recommendations/assistance
- Website best practices to maximize user experience
SharedVue's premium Facilit8 services guarantee you get the maximum number of partners participating in your SharedVue Syndic8 or Communic8 program. By combining Everything Channel's field
sales experts with SharedVue's Facilit8 team members, we will implement an integrated media communication campaign aimed at delivering your channel partners with information about your SharedVue program and call-to-actions that drive them to register. Of course, you'll also get the services offered in Facilit8's basic program.
- 2 week preparation
- 4-6 week email/call center campaign execution
- Pricing tiers for up to 500 partners per campaign
SharedVue and Everything Channel's proven methods can help increase your channel enablement program adoption by over 22 percent. View the Citrix case study Motivating Partners, Surpassing Goals to learn more.